Transforming Business Communications - The Norango.ai Revolution.
Norango.ai is revolutionizing how businesses handle customer calls. While companies like Netflix transformed entertainment and Amazon redefined retail, we're disrupting the $24 billion US call center industry with our unique hybrid approach—seamlessly blending AI-powered receptionists with live agents to deliver instant responses when automation works best, and human expertise when personal touch matters most. This intelligent combination saves businesses up to 75% compared to traditional services, without sacrificing quality or customer satisfaction.
About Norango.ai
Smarter Customer Service. Powered by AI Backed by Humans.
Norango.ai is a premier hybrid AI customer service platform—intelligently combining advanced voice AI technology with professional live agents to deliver seamless, scalable customer support for growing US businesses.
With over two decades of industry expertise, we've revolutionized what exceptional service means for organisations of all types. Our AI agents operate around the clock, never missing opportunities, and handle routine interactions instantly—from appointment scheduling to customer inquiries and CRM updates. When situations require human insight, our system seamlessly transitions calls to our experienced native English speaking support specialists.
We partner with medical practices, insurance agencies, real estate firms, restaurants, professional services, and businesses across every industry. Our fully managed platform integrates effortlessly with your existing business applications and workflows—no new software to master or operational changes required
Our Story
Norango.ai is built on a legacy of leadership and innovation.
Back in 1997, our founder launched one of the UK's first virtual receptionist services using computer telephony integration (CTI) and ISDN trunk lines—automating call handling at a time when most businesses were still taking handwritten messages.
By 2002, that pioneering business had earned a spot in the Deloitte Fast 50, delivering complex customer service solutions to global clients including Qatar Airways at Manchester and Heathrow, and supporting over 150 agents.
When the 2008 financial crisis hit, it exposed the limitations of traditional models. In response, we pivoted—building a distributed, cloud-based operation using VoIP and a remote team of customer service professionals. Once again, we led the way. Others followed.
Today, that same spirit drives Norango.ai—the world's most advanced hybrid AI customer service platform, where conversational voice agents and real humans work together to deliver fast, intelligent, first-contact customer service at scale.
We lead. Others follow. Always have, always will.
End-to-End 24/7 Customer Support
100% Managed For You
No tech headaches, no setup stress, and no ongoing maintenance worries. With Norango.ai, everything is handled by our expert team—from initial configuration and voice training to ongoing updates and performance monitoring. We don’t just give you the tools—we deliver the results. And if you ever need help or want to make changes, our friendly human support team is just a message away, ready to assist you in plain English. You focus on your business—we’ll take care of the rest.
Frequently Asked Questions About Norango.ai’s Story
Get quick answers about our history, values, and hybrid AI service. Learn how Norango.ai began, what makes us different, and how to get started.
Norango.ai grew from a UK contact centre founded by Mike Relf over a decade ago. We’ve evolved from live reception to a hybrid model that blends AI speed with human judgement.
You choose AI-First or Live-First, and switch anytime. Every call is answered in seconds, with seamless AI-to-human handovers for complex requests.
Yes. We process data under GDPR with EU/UK-appropriate safeguards, encrypted storage, role-based access, and clear retention policies. Ask for our Data Processing Addendum if needed.
We’re UK-led with global coverage and multilingual agents. Service runs 24/7, so customers can always reach you across time zones.
Onboarding is simple: share your call workflows, FAQs, and calendar/CRM details. We configure your agent and test transfers—then go live, usually within days.
